Service Industry

Working with a fast growing Occupational Health provider to streamline their data management and analysis, to speed up delivery, reduce costs and increase quality of service.

The Situation: A medium sized business that captured confidential personal data from people at remote locations across the UK.  This data was captured on paper, then shipped back to the main office where it was re-keyed into a spreadsheet for analysis, and then reports were manually written that summarized the key data back to management.

The Problem: The company was growing rapidly, but as they expanded, they had to keep increasing headcount to cope with the increasing volume of data processing, analysis and reporting that was required.  There was also an issue with complying with data protection legislation and with the sheer volume of paper records that had to be kept for legal reasons.

Ndaba’s Intervention:  We designed a new secure web-based application that mirrored, but replaced, the inefficient paper process and the need for manual analysis and reporting.

The Results:

  • Significant reductions in the operational costs – continued company expansion was possible without the need for additional staff.
  • Significant improvement in the speed, quality and consistency of the management reporting.
  • The secure system ensued compliance with data protection legislation and removed much of the requirement to store paper records.

I can now do in half a day, what used to take me 5 days

OH Service Provider
Growing Pains
Business Process Automation
United Kingdom
Cost Recovery Period:
< 6 months
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